FAQ

FAQ

For regular orders it takes roughly seven business days to order, print & dispatch your custom t-shirts. We also have a rush option available during checkout so you can receive your order within 3 business days.
Yes, all orders going to the United States receive a tracking number in real time. International orders will receive a tracking number that may only be valid in the United States. Local carriers may continue to use the tracking number provided to update delivery information.
We require that all orders are paid in full before production. All orders are backed by our 100% Satisfaction Guarantee.
It is best to send us the artwork by email in either a .png or .jpeg that is at least 300 dpi. It’s also best to send the artwork near the size you would like it printed.
Because our DTG printers use water based inks, our digital t-shirt prints have a retail quality touch. On dark garments the prints sit on top of the fabric so you can feel them but on white garments the ink almost goes into the fabric and so the print feels very soft to touch.
Digital printing is perfect for smaller orders (1-19 units) and photographic images. Our DTG printers replicate colors and gradients with exceptional accuracy for photographic reproductions. If you’re ordering a large order with a design that doesn’t have many colors, we recommend you opt for a screen-printed solution.
To get a good print result you need to use a high resolution image. The easiest way to check image resolution is to zoom in on your screen to the scale you want it printed and see if it looks blurry or crisp. If you’re a little more tech savvy, ensure your image is at least 300DPI at the dimensions you want printed. For digital prints, we recommend uploading a .png file or a high res .tiff file (note that for screen printing orders we recommend an .eps file). Our Online Designer will give you an indication of the quality of your upload.
We will not print designs that are deemed inappropriate such as: explicit graphic nudity, child nudity, hate material against any creed or race.
Our maximum printing area is 11″ by 15″ (or 2200px by 3000px). All designs uploaded should be created with this in mind.
The maximum print area for t-shirts is 11″ x 15″. Files submitted at this size will be printable up to this maximum size. Print sizes will vary depending on the garment size that is being printed on. Smaller garments will have a reduced print size, while larger area prints may use up to the 11″ x 15″ print area.
Once an order has been paid for, only some modifications may be made. While the item is processing, you can request an address change through the Change Address link in the order details. In order to ensure all items are processed quickly, we do not allow modifications to an order once it has been processed, including adding rush shipping, style, color, and size changes.
Because of the speed orders are processed, we do not allow cancellations of orders once they have been printed. Orders may be cancelled prior to being printed, through the ‘Cancel’ link available under the order details page accessed by clicking the order number in your Order History page. Orders cannot be cancelled if this link does not appear.
We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard. We will offer a credit to your account, or a replacement item free of charge, if one or more of the following occurs: Incorrect Size or Style: If the garment printed on does not match that of our order page Printing Error: If the finished product is misaligned by more than one-inch (1.0″) off center from the provided measurements Incorrect Printing: The finished product artwork differs from the artwork supplied to us Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged.
Due to the customized nature of our products, items cannot be returned that were correctly printed and delivered to the customer.

 

Sizing Specifications

Classic

Size SM MED LG XL 2XL 3XL 4XL 5XL 6XL
Width 18 20 22 24 26 28 30 32 34
Length 28 29 30 31 32 34 35 36 37

 

Premium

Size SM MED LG XL 2XL
Width 18 20 22 24 26
Length 27 28 29 30 31

 

Ladies

Size SM MED LG XL 2XL
Width 17.25 19.25 21.25 23.25 25.25
Length 25.5 26 27 28 28.5

 

Ladies Premium

Size SM MED LG XL 2XL
Body Width 16 16.75 17.75 18.75 19.75
Body Length 26.25 26.75 27.375 28 28.625

 

Hoodie

Size SM MED LG XL 2XL
Width 20 22 24 26 28
Length 27 28 29 30 31

 

Crewneck Sweatshirt

Size SM MED LG XL 2XL 3XL
Width 20 22 24 26 28 30
Length 26 27 28 29 30 31

 

V-Neck

Size SM MED LG XL 2XL 3XL
Width 18 20 22 24 26 28
Length 28 29 30 31 32 33

 

Tanktop

Size SM MED LG XL 2XL
Width 18 20 22 24 26
Length 28 29 30 31 32

 

Ladies Tanktop

Size SM MED LG XL 2XL
Body Width 15 16 17 18 19
Body Length 27.5 28 28.5 29 29.5

 

Long Sleeve

Size SM MED LG XL 2XL 3XL
Body Width 18 20 22 24 26 28
Full Body Length 28 29 30 31 32 34
Sleeve Length 25.88 25.88 26.38 26.38 27.38 27.38

 

Baseball Raglan

Size SM MED LG XL 2XL
Body Width 18 20 22 24 26
Body Length 28 29 30 31 32

 

Vintage Unisex

Size SM MED LG XL 2XL 3XL
Body Width 18 20 22 24 26 28
Full Body Length 28 29 30 31 32 33

 

Kids

Size 2T 3T 4T 5T/6T XSY SY MY LGY XLY
Width 13 14 15 16 17 18 19 20 21
Length 15.50 16.50 17.50 18.50 20.50 22 23.50 25 26.50

 

Baby One Piece

Size Newborn 6 Months 12 Months 18 Months 24 Months
Width 7.50 9 10 11 12
Length 10.75 11.75 12.75 13.75 14.75

 

Apron

Size LG
Width 22
Length 30

 

Totebag

Size One Size Fits All
Body Width 15
Body Length 16

 

Dog

Size XS SM MED LG XL 2XL 3XL
Body Width 6.25 6.75 7.25 8.25 9.25 11.50 14
Body Length 8.50 9.375 10 12 15.50 17.50 18

**For breeds with larger chests, purchase one size up from weight range.

Mug

Size 11 Oz 15 Oz
Body Width N/A N/A
Body Length N/A N/A

 

Hat

Size One Size Fits All
Crown Height 6 5/8
Inside Circumference 23 5/8
Bill Length 2 11/16
Width of Two Front Panels 7 7/16

 

Trucker Hat

Size One Size Fits All
Width N/A
Length N/A

 

Facemask

Size One Size Fits All
Width 8.5″
Length 5.7″

 

Neck Gaiter

Size One Size Fits All
Width 10″
Length 18″

 

Snowflake Ornament

Size 5 x 4
Width 5″
Length 5″

 

Mousepad

Size One Size Fits All
Width 9.25″
Length 7.75″

Note: All T-shirt sizing is measured from armpit to armpit and are in inches.

 

Legend

YXS = X-Small (Youth)
XS = Small (Youth)
SY = Medium (Youth)
SM = Small
MED = Medium
LG = Large
XL = X-Large